Convert Analytic chart to Min & Seconds
I noticed when creating a chart to show the average time the AI spends on a call. It is shown in a decimal format. People might get confused on this. I would love to see it shown as a minute and second value (or a formula so we can do this). Thank you for the consideration.
AVAIRY Solutions About 3 hours ago
Convert Analytic chart to Min & Seconds
I noticed when creating a chart to show the average time the AI spends on a call. It is shown in a decimal format. People might get confused on this. I would love to see it shown as a minute and second value (or a formula so we can do this). Thank you for the consideration.
AVAIRY Solutions About 3 hours ago
Answering Machine Detection (AMD) for Outbound Retry Campaigns
I want the system to be able to detect and distinguish between a human answering a call and a voicemail system answering a call. This is important because currently, voicemail pickups are logged as "Connected," which prevents the outbound retry campaign logic from working correctly for no-answer scenarios. I need Answering Machine Detection (AMD) to ensure retries only stop when a human connects.
Cyan Mirror About 4 hours ago
Answering Machine Detection (AMD) for Outbound Retry Campaigns
I want the system to be able to detect and distinguish between a human answering a call and a voicemail system answering a call. This is important because currently, voicemail pickups are logged as "Connected," which prevents the outbound retry campaign logic from working correctly for no-answer scenarios. I need Answering Machine Detection (AMD) to ensure retries only stop when a human connects.
Cyan Mirror About 4 hours ago
agents
Hello ChatDash Team, I’m currently on the $120/month plan, and I need clear clarification. Can agents be deployed to clients on the $120 plan — yes or no? If the answer is yes, please explain exactly how to deploy agents to clients step-by-step using this plan. If the answer is no, please confirm that agent deployment to clients requires a higher plan and specify which plan enables this feature. I’m asking for a written explanation, not a video link, as I need a clear answer before proceeding. Thank you for your help.
Prinz Brew About 23 hours ago
agents
Hello ChatDash Team, I’m currently on the $120/month plan, and I need clear clarification. Can agents be deployed to clients on the $120 plan — yes or no? If the answer is yes, please explain exactly how to deploy agents to clients step-by-step using this plan. If the answer is no, please confirm that agent deployment to clients requires a higher plan and specify which plan enables this feature. I’m asking for a written explanation, not a video link, as I need a clear answer before proceeding. Thank you for your help.
Prinz Brew About 23 hours ago
Granular Per-User Permissions for Client Accounts
I need the ability to set different access levels for individual users within a single client account, rather than having all users share the same access. This is crucial for clients with multiple employees (e.g., admin, employee 1, employee 2) who require varying access to menu groups like Analytics, Conversations, and Billing. Furthermore, the client admin should be able to manage these permissions for their own users.
Orbit Online 1 day ago
Granular Per-User Permissions for Client Accounts
I need the ability to set different access levels for individual users within a single client account, rather than having all users share the same access. This is crucial for clients with multiple employees (e.g., admin, employee 1, employee 2) who require varying access to menu groups like Analytics, Conversations, and Billing. Furthermore, the client admin should be able to manage these permissions for their own users.
Orbit Online 1 day ago
In Progress
Please allow downgrade from Ultimate Trial to Starter before payment
Aloha, I'm currently in the Ultimate plan trial, but I don’t need all the advanced features. I’d like to switch to the Starter plan before my trial ends on Feb 3, since I only have 1 client and 1 agent, and I don’t need outbound campaigns, whitelabeling, or SaaS Configurator. Can you please allow trial users to select their preferred plan before billing starts? Mahalo, Julie Panui Malama AI Solutions
User 2 days ago
In Progress
Please allow downgrade from Ultimate Trial to Starter before payment
Aloha, I'm currently in the Ultimate plan trial, but I don’t need all the advanced features. I’d like to switch to the Starter plan before my trial ends on Feb 3, since I only have 1 client and 1 agent, and I don’t need outbound campaigns, whitelabeling, or SaaS Configurator. Can you please allow trial users to select their preferred plan before billing starts? Mahalo, Julie Panui Malama AI Solutions
User 2 days ago
Hard Stop Usage Limit to Prevent Overage Charges
I want to be able to set a hard usage limit (e.g., X messages or tokens per billing cycle) for my clients. When this limit is reached, the service should automatically halt instead of incurring overage charges. This is important to prevent unexpected billing costs.
Orbit Online 3 days ago
Hard Stop Usage Limit to Prevent Overage Charges
I want to be able to set a hard usage limit (e.g., X messages or tokens per billing cycle) for my clients. When this limit is reached, the service should automatically halt instead of incurring overage charges. This is important to prevent unexpected billing costs.
Orbit Online 3 days ago
Completed
Unassigned Feature in Filter
Hello! In the Conversation Page, you can filter by topic but it only lists the topics you have created. It does not provide the option to filter by unassigned topics. This would be a great additional to narrow in on unassigned topics to potential create additional topics
Michael Pelikan 6 days ago
Completed
Unassigned Feature in Filter
Hello! In the Conversation Page, you can filter by topic but it only lists the topics you have created. It does not provide the option to filter by unassigned topics. This would be a great additional to narrow in on unassigned topics to potential create additional topics
Michael Pelikan 6 days ago
Import Pre-Existing Templates
Hey, Would you be able to allow Retell templates or chatdash pre-built templates to be imported into ChatDash without having to continuously make the agent from scratch for each customer. Will definitely help the productized folks!
Usman Shazad 6 days ago
Import Pre-Existing Templates
Hey, Would you be able to allow Retell templates or chatdash pre-built templates to be imported into ChatDash without having to continuously make the agent from scratch for each customer. Will definitely help the productized folks!
Usman Shazad 6 days ago
Completed
Refund
I thought I had canceled last month. I just received a bill and I have had no usage. Can you please provide a refund.
Mod Ai Automation 13 days ago
Completed
Refund
I thought I had canceled last month. I just received a bill and I have had no usage. Can you please provide a refund.
Mod Ai Automation 13 days ago
Completed
Topics Page
Can you add the same option to date sort on the topics page as you do on the conversations page? It only shows a running total, which is very frustrating for us and our customers. Surely, this would not be a heavy lift. Thanks.
Retention Express 14 days ago
Completed
Topics Page
Can you add the same option to date sort on the topics page as you do on the conversations page? It only shows a running total, which is very frustrating for us and our customers. Surely, this would not be a heavy lift. Thanks.
Retention Express 14 days ago
Customer assignment for CSV transcript export
I have a question regarding the export of individual transcripts. Would it be possible to select which customer a transcript belongs to during the export process? My goal is to have this customer information included directly in the downloaded CSV file (e.g., as a separate column). Thanks in advance for your help!
aiworx 15 days ago
Customer assignment for CSV transcript export
I have a question regarding the export of individual transcripts. Would it be possible to select which customer a transcript belongs to during the export process? My goal is to have this customer information included directly in the downloaded CSV file (e.g., as a separate column). Thanks in advance for your help!
aiworx 15 days ago
In Progress
Feature Request: Inbound Call Webhook for Lead Lookup
Please add an inbound call webhook feature that allows fetching leads data (especially dynamic variables) when a call is received, similar to Retell AI's implementation: https://docs.retellai.com/features/inbound-call-webhook Important use case is people who call back after an outbound call. So inbound call needs same info as well.
User 16 days ago
In Progress
Feature Request: Inbound Call Webhook for Lead Lookup
Please add an inbound call webhook feature that allows fetching leads data (especially dynamic variables) when a call is received, similar to Retell AI's implementation: https://docs.retellai.com/features/inbound-call-webhook Important use case is people who call back after an outbound call. So inbound call needs same info as well.
User 16 days ago
Native SMS Agent Support and Monitoring
I want the ability to connect phone numbers for SMS agents and monitor SMS conversations directly within ChatDash. Currently, ChatDash supports voice agents (Vapi/Retell) and chat platforms (OpenAI/Voiceflow), but there is no native way to handle SMS. This is important for clients who need to monitor text-based interactions alongside their voice and web chat agents.
Orbit Online 20 days ago
Native SMS Agent Support and Monitoring
I want the ability to connect phone numbers for SMS agents and monitor SMS conversations directly within ChatDash. Currently, ChatDash supports voice agents (Vapi/Retell) and chat platforms (OpenAI/Voiceflow), but there is no native way to handle SMS. This is important for clients who need to monitor text-based interactions alongside their voice and web chat agents.
Orbit Online 20 days ago
Closed
Viewing Knowledge base in client page
After working on our chatbot, we were having issues with our chatbot and our knowledge base. Although fixed, we noticed we cannot view the PDF file of the knowledge base we uploaded. Can you add a feature where we can view the file we uploaded just incase we need to make edits?
Amernet 20 days ago
Closed
Viewing Knowledge base in client page
After working on our chatbot, we were having issues with our chatbot and our knowledge base. Although fixed, we noticed we cannot view the PDF file of the knowledge base we uploaded. Can you add a feature where we can view the file we uploaded just incase we need to make edits?
Amernet 20 days ago
Completed
Increase rounds for campaign
Hello! Currently, only 4 attempts can be selected when creating a campaign. Please increase this number. My team also really needs the ability to add additional rounds to existing campaigns. For example, I have a campaign that already had a total of 3 call attempts and ended with the status Completed — we need to be able to add rounds to the campaign and make it Active. Please help us with this, as these things are very important to us.
it dep 20 days ago
Completed
Increase rounds for campaign
Hello! Currently, only 4 attempts can be selected when creating a campaign. Please increase this number. My team also really needs the ability to add additional rounds to existing campaigns. For example, I have a campaign that already had a total of 3 call attempts and ended with the status Completed — we need to be able to add rounds to the campaign and make it Active. Please help us with this, as these things are very important to us.
it dep 20 days ago
Support Retell Scrubbed Transcripts in Dashboard
I want ChatDash to display the redacted/scrubbed transcript from Retell instead of the original one. Currently, Retell sends both a standard 'transcript' and a 'scrubbed_transcript_with_tool_calls' field. ChatDash only shows the original transcript, which means PII is still visible even when redaction is enabled in Retell. This is important for HIPAA compliance (e.g., for dental offices) so that sensitive patient information is not visible in the ChatDash dashboard.
Black Panda 23 days ago
Support Retell Scrubbed Transcripts in Dashboard
I want ChatDash to display the redacted/scrubbed transcript from Retell instead of the original one. Currently, Retell sends both a standard 'transcript' and a 'scrubbed_transcript_with_tool_calls' field. ChatDash only shows the original transcript, which means PII is still visible even when redaction is enabled in Retell. This is important for HIPAA compliance (e.g., for dental offices) so that sensitive patient information is not visible in the ChatDash dashboard.
Black Panda 23 days ago
Client Overage Charge Configuration
User should have the ability to charge a set amount what is billed to the agency for per minute billing. That way pricing can be competitive and dynamic for the end users.
David Kim 26 days ago
Client Overage Charge Configuration
User should have the ability to charge a set amount what is billed to the agency for per minute billing. That way pricing can be competitive and dynamic for the end users.
David Kim 26 days ago