Customer has requested the integration of voice and chat functionalities into a single widget. Additionally, the customer is requesting integration with Retell Chat. The primary motivation for these requests is to reduce current operational costs associated with using multiple separate services (Voiceflow, ChatDash, and Retell).

Pro Level Solutions LTD 7 days ago

Hey Good morning, Can you help me understand where I can find these API Evaluation Values? We would like to custom build in the analytics but you only show two options for Evaluations, including Success and Reason. We would like to import more data to the dashboard Attached is what we would like the options to include are. My guess is that you already have it.

Retention Express 17 days ago

I like the new After-Hours Call Tracking. My client has different business hours on weekends, and the existing feature does not have the flexibility to allocate business hours for each day. Am I missing something or is this feature does not offer this option today?

Franco Nogueira about 1 month ago

5

Is there a way to have two different conversation labels for instance: Patients Name and Insurance

Paul Mocur about 1 month ago

We are starting to build multiple agents for certain clients and need more flexibility in how subscriptions are managed. It would be very helpful if we could manage agent assignment within an existing client subscription directly from the dashboard, including reassigning a subscription to a replacement agent, adding additional agents under that subscription, and removing agents from it when needed. This would help us avoid duplicate subscriptions, unexpected charges, billing confusion, and repeated support requests for routine agent changes. Having this available in the dashboard would make the process much more streamlined for our team and reduce manual backend work for yours.

Darian Sueiro about 1 month ago

1

I like the ability to provide a view into afterhours. But, it is restricted the way I am seeing it. I can only choose one set of hours that must be applied to all days. We have customers that are 7 days a week so the best option is to have 7 day option to customize the hours. Our Saturdays and Sundays tend to have different hours than Mon-Fri.

Retention Express about 1 month ago

4

Could we have a feature where transcript spreadsheets from the last 7 days from all clients can be emailed to you. I would like to analyse what agents have been busy and are performing well but at the moment it's very manual clicking into everything. I would love to have all transcripts emailed to me and I get an AI model to tell me the trends

Tommy Martin about 2 months ago

1

I want to include the 'campaign_id' in the ChatDash outbound webhook data (specifically the 'call.started' event) so that I can track which campaign a call belongs to in my downstream systems. Currently, only 'platformId' (call_id) is available.

Emerald Corn about 2 months ago

1

Combined one time set up fee with ongoing subscription in one package.

User about 2 months ago

i give my clients 7 days trial option and i don’t have the option here to do it so please add it

Anouar Mata about 2 months ago

1

currently on the conversations list page, when doing QA, we are forced to go back and 4th between the clients accounts. is there a global conversations page where we can see all clients calls ?

Agentli BWM 2 months ago

3

I prefer my clients not know what platform we use to build our agents.

Janysh Osmon 2 months ago

1

I have been testing the SaaS option in Chat Dash as I love the idea of it. Is it possible for a SaaS user to purchase a phone number via the interface, or is it limited to importing only via SIP currently? AND if it is limited, is it on the roadmap to add this feature. I fear it will be very limiting and confusing for an average user to have to purchase a phone number elsewhere, then import it. I think they would sooner use another service that has it all combined. Thank you.

AVAIRY Solutions 2 months ago

Add a “remember me” to login page to save login credentials so we don’t have to enter each time.

Tronny 3 months ago

1

Would be great to be able to rearrange the order of the custom menu items

Tronny 3 months ago

1

IS there a way for clients to leave feedback / sentiment for EACH call directly on the conversations tab? We are actively training our agents and allowing for them to communicate with out team directly in the dashboard would be ideal.

Tronny 3 months ago

1

Is the platform SOC 2 certified?

Sanchit Bareja 3 months ago

Voiceflow now support CSV and Excel for the knowledge base. Can ChatDash add this too for the knowledge base upload tool? Thanks

Tommy Martin 3 months ago

it would be great if we can clone agents or at least have the option to export and import agent like retell does

Agentli BWM 4 months ago

I noticed when creating a chart to show the average time the AI spends on a call. It is shown in a decimal format. People might get confused on this. I would love to see it shown as a minute and second value (or a formula so we can do this). Thank you for the consideration.

AVAIRY Solutions 4 months ago

2