Include campaign_id in call.started webhook payload

I want to receive the campaign_id along with the call_id (platformId) in the call.started webhook payload. This is important because I need to bind call details to their respective campaigns on my own dashboard to display them correctly.

Emerald Corn About 22 hours ago

Include campaign_id in outbound webhook payloads

I want to include the 'campaign_id' in the ChatDash outbound webhook data (specifically the 'call.started' event) so that I can track which campaign a call belongs to in my downstream systems. Currently, only 'platformId' (call_id) is available.

Emerald Corn About 22 hours ago

One Time Set Up Fee

Combined one time set up fee with ongoing subscription in one package.

User 5 days ago

add trial option in subscripion

i give my clients 7 days trial option and i don’t have the option here to do it so please add it

Anouar Mata 8 days ago

viewing all clients calls in 1 global list with filter options

currently on the conversations list page, when doing QA, we are forced to go back and 4th between the clients accounts. is there a global conversations page where we can see all clients calls ?

Agentli BWM 22 days ago

1

Remove Retell AI mention in the conversation filter

I prefer my clients not know what platform we use to build our agents.

Janysh Osmon 27 days ago

1

SaaS user Purchase Phone Number

I have been testing the SaaS option in Chat Dash as I love the idea of it. Is it possible for a SaaS user to purchase a phone number via the interface, or is it limited to importing only via SIP currently? AND if it is limited, is it on the roadmap to add this feature. I fear it will be very limiting and confusing for an average user to have to purchase a phone number elsewhere, then import it. I think they would sooner use another service that has it all combined. Thank you.

AVAIRY Solutions 29 days ago

Remenber login

Add a “remember me” to login page to save login credentials so we don’t have to enter each time.

Tronny About 1 month ago

Reorder/Rearrange order of custom menu

Would be great to be able to rearrange the order of the custom menu items

Tronny About 1 month ago

Client feedback

IS there a way for clients to leave feedback / sentiment for EACH call directly on the conversations tab? We are actively training our agents and allowing for them to communicate with out team directly in the dashboard would be ideal.

Tronny About 1 month ago

1

Is there a SOC 2 certification?

Is the platform SOC 2 certified?

Sanchit Bareja About 2 months ago

Excel File Support

Voiceflow now support CSV and Excel for the knowledge base. Can ChatDash add this too for the knowledge base upload tool? Thanks

Tommy Martin About 2 months ago

Global - Duplicate or export/import Chatdash Native agents

it would be great if we can clone agents or at least have the option to export and import agent like retell does

Agentli BWM 2 months ago

Convert Analytic chart to Min & Seconds

I noticed when creating a chart to show the average time the AI spends on a call. It is shown in a decimal format. People might get confused on this. I would love to see it shown as a minute and second value (or a formula so we can do this). Thank you for the consideration.

AVAIRY Solutions 2 months ago

Answering Machine Detection (AMD) for Outbound Retry Campaigns

I want the system to be able to detect and distinguish between a human answering a call and a voicemail system answering a call. This is important because currently, voicemail pickups are logged as "Connected," which prevents the outbound retry campaign logic from working correctly for no-answer scenarios. I need Answering Machine Detection (AMD) to ensure retries only stop when a human connects.

Cyan Mirror 2 months ago

Granular Per-User Permissions for Client Accounts

I need the ability to set different access levels for individual users within a single client account, rather than having all users share the same access. This is crucial for clients with multiple employees (e.g., admin, employee 1, employee 2) who require varying access to menu groups like Analytics, Conversations, and Billing. Furthermore, the client admin should be able to manage these permissions for their own users.

Orbit Online 2 months ago

Hard Stop Usage Limit to Prevent Overage Charges

I want to be able to set a hard usage limit (e.g., X messages or tokens per billing cycle) for my clients. When this limit is reached, the service should automatically halt instead of incurring overage charges. This is important to prevent unexpected billing costs.

Orbit Online 2 months ago

Unassigned Feature in Filter

Hello! In the Conversation Page, you can filter by topic but it only lists the topics you have created. It does not provide the option to filter by unassigned topics. This would be a great additional to narrow in on unassigned topics to potential create additional topics

Michael Pelikan 2 months ago

2

Import Pre-Existing Templates

Hey, Would you be able to allow Retell templates or chatdash pre-built templates to be imported into ChatDash without having to continuously make the agent from scratch for each customer. Will definitely help the productized folks!

Usman Shazad 2 months ago

Topics Page

Can you add the same option to date sort on the topics page as you do on the conversations page? It only shows a running total, which is very frustrating for us and our customers. Surely, this would not be a heavy lift. Thanks.

Retention Express 3 months ago

3