Changelog

Hello ChatDash Community,

We’ve streamlined how you manage subscriptions!

• All subscriptions are now created and managed from Stripe Billing → Subscriptions

• A new Transactions tab lets you easily view all payment activity in one place

• The Stripe Billing section inside Project Settings has been removed to reduce confusion

Hello ChatDash Community,

We've just released a new Webhook Logs menu for observability into ChatDash import webhooks for Retell & Vapi Agents, as well as some other improvements for better usability and reliability! 🚀

Webhook Logs (Retell & Vapi)

• You can now view the history of webhook events received by your ChatDash webhooks and their results for importing and forwarding.

• Track important KPIs like import success rate and catch any errors to help troubleshoot integration issues.

• 2-week retention period for all webhook logs.

Backfill Importer

• We are now running a backfill importer for chatbots using the import webhook.

• For any reason, if webhook events were not received by the webhook, the backfill importer periodically checks and ensures these conversations are still imported into ChatDash.

QoL Improvements

• New "reattach webhook" button in the Edit Chatbot menu to easily reattach the correct ChatDash webhook to your agent.

• More detailed webhook-related popups.

• Standard retry policy for forwarding webhook URLs when forwarding events to your webhook through the ChatDash webhook.

Check out our documentation on import webhooks to learn more: Import webhooks

Hello ChatDash Community,

We’ve just dropped Analytics Templates to make client analytics configuration easier. Now you can:

• Configure one analytics page with the layout you want and custom charts

• Save it as a template

• Apply it instantly across multiple clients or projects

No more manual setup if your clients share the same analytics layout. Learn more about this feature here: Analytics

Hello ChatDash Community,

We've just released various improvements to Stripe Billing and SaaS Mode! 🚀

Stripe Billing

Auto-Deactivate on Payment Failure
- When a client’s subscription cancels due to a payment failure, their account will now be deactivated.

More Usage Metrics
- Conversations - Charge clients by conversations
- Value-Based – Charge clients by custom analysis boolean field (like appointment_booked) you set up for their agent

Multi-Project Subscriptions
- One subscription can now cover multiple projects that share the same product

Coupons in Your Dashboard
- Create, manage, and apply coupons right from your Dashboard.

Tax-Inclusive Product Pricing
- Decide whether to include tax in your price.

Check out our documentation on Stripe Billing: Stripe billing

SaaS Mode

New Client Signup Notifications
- Agency members receive email notifications when new clients sign up.

Custom Payment Redirect URLs
- Customize where clients land after successful payment on initial signup (defaults to a thank you page before the client dashboard).

Template Form Option
- Replace agent template system prompts with user-friendly forms, allowing clients to customize agents through simple inputs while keeping technical details hidden.

Blank Agent Option
- Give clients the option to create agents from scratch instead of choosing from existing templates.

Custom Menu Configuration
- Set up plan-specific menus that appear on the client dashboard sidebar based on their subscription tier.

Check out our documentation on SaaS Mode: SaaS Mode

Hello ChatDash Community,

We've just released another set of updates, including support for white label email and backend on the Growth plan! 🚀

White Label Email (Growth Plan Only)

• You can now set up white labeling for emails!

• Any emails sent to your clients from ChatDash will now be sent from your desired custom domain with your branding.

• This currently encompasses a few types of emails, such as client two-factor authentication. We will continue to expand the utilization of white labeled emails on ChatDash.

• Check it out now in Settings > Email.

White Label Backend (Growth Plan Only)

• You can now set up a custom backend domain!

• All requests from your white labeled dashboard will now be made to this custom backend domain.

• Completely hide ChatDash from the network tab or anywhere else the server URL may be viewable.

• Check it out now in Settings > Whitelabel.

Integrations (Retell, Vapi, & ElevenLabs)

• For Retell, Vapi, and ElevenLabs, you can now keep your accounts connected with API keys, so that you don't have to repeatedly go looking for them every time you want to add a new chatbot on ChatDash.

• With an account connected, you can simply select the integration and browse associated agents when adding a new chatbot for a more streamlined experience!

• Check it out on the new Integrations tab.

Simple Voice Widget

• A new minimal widget type is now live for Retell, Vapi, and ElevenLabs voice agents!

• Check it out now in Project Settings.

🛠 Quality of Life Improvements

• ✅ Client conversation notes now expand dynamically based on content

• ✅ Separate logo options for login page and client dashboard for better sizing control

• ✅ Default agency logo now applies automatically to new projects

• ✅ Auto-generate client password now handled in-app (outside onboarding flow)

• ✅ Conversation Export: choose which columns to include, including custom analysis

• ✅ Custom Iframe menu types:

  – Simple URL: Auto-wraps a URL in a full-page iframe

  – Advanced Custom Iframe: For technical users needing deeper embed control

✨ New Features

• ✨ Dark Mode Toggle — now available for both agency dashboard and client dashboards, with settings managed separately

• ✨ Custom CSS per client (Premium & Growth plans only) — define unique styles by navigating to each client’s detail page

• ✨ Custom loading icon (Premium & Growth plans only) — personalize the dashboard loading experience with your brand

Hello ChatDash Community,

We've revamped our documentation and are excited to announce our new Help Center!

Help Center

An all-in-one stop to help you on your ChatDash journey.

• Browse our documentation about ChatDash and all its features.

• Get answers from AI directly through the embedded widget.

• Navigate to our Feedback Board where you can post feature requests and bugs.

• Follow all the latest changes to ChatDash and where we're headed next!

You can find the new Help Center on your dashboard homepage or check it out here: https://help.chat-dash.com/

Feature Requests & Bug Reports

We also want to take this opportunity to remind you that feature requests and bug reports can be directly made using the embedded question mark widget found on the bottom right corner of your dashboard.

You can get the fastest support by reporting bugs or other issues this way, as it helps our team manage and allocate support tickets to the best team member who can help!

We've also made the bug report board completely private, so that only you and our support team can view the conversation. This will allow us to get account-sensitive information directly on your post when it's required to fix the issue, without having to worry about other people seeing it.

Single-Account Access

Previously, you had to create a Featurebase account when using our Feedback Board or an account was automatically generated for you when creating a post through the question mark widget in your dashboard.

Now, you can directly access our Feedback Board and our new Help Center by logging in with your existing ChatDash account.

We're taking steps to keep this new Help Center up-to-date at all times and to improve our support system to get you the help you need as fast as possible. So, as always, thank you for being part of the ChatDash community and let us know what can be improved!

Sincerely,
The ChatDash Team

Quick reminder and update about our SaaS Configurator feature:

• It has always been exclusive to Growth plan users

• As of today, the 20% rev-share option is retired—Configurator is only available as an add-on

• To enable it, visit your SaaS Configurator page in the dashboard