Hello ChatDash Community,

We've just released a new Webhook Logs menu for observability into ChatDash import webhooks for Retell & Vapi Agents, as well as some other improvements for better usability and reliability! 🚀

Webhook Logs (Retell & Vapi)

• You can now view the history of webhook events received by your ChatDash webhooks and their results for importing and forwarding.

• Track important KPIs like import success rate and catch any errors to help troubleshoot integration issues.

• 2-week retention period for all webhook logs.

Backfill Importer

• We are now running a backfill importer for chatbots using the import webhook.

• For any reason, if webhook events were not received by the webhook, the backfill importer periodically checks and ensures these conversations are still imported into ChatDash.

QoL Improvements

• New "reattach webhook" button in the Edit Chatbot menu to easily reattach the correct ChatDash webhook to your agent.

• More detailed webhook-related popups.

• Standard retry policy for forwarding webhook URLs when forwarding events to your webhook through the ChatDash webhook.

Check out our documentation on import webhooks to learn more: Import webhooks