I like the new After-Hours Call Tracking. My client has different business hours on weekends, and the existing feature does not have the flexibility to allocate business hours for each day. Am I missing something or is this feature does not offer this option today?

Franco Nogueira 1 day ago

2

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Feature Request

Is there a way to have two different conversation labels for instance: Patients Name and Insurance

Paul Mocur 10 days ago

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Feature Request

We are starting to build multiple agents for certain clients and need more flexibility in how subscriptions are managed. It would be very helpful if we could manage agent assignment within an existing client subscription directly from the dashboard, including reassigning a subscription to a replacement agent, adding additional agents under that subscription, and removing agents from it when needed. This would help us avoid duplicate subscriptions, unexpected charges, billing confusion, and repeated support requests for routine agent changes. Having this available in the dashboard would make the process much more streamlined for our team and reduce manual backend work for yours.

Darian Sueiro 12 days ago

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Feature Request

I like the ability to provide a view into afterhours. But, it is restricted the way I am seeing it. I can only choose one set of hours that must be applied to all days. We have customers that are 7 days a week so the best option is to have 7 day option to customize the hours. Our Saturdays and Sundays tend to have different hours than Mon-Fri.

Retention Express 12 days ago

2

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Feature Request

Could we have a feature where transcript spreadsheets from the last 7 days from all clients can be emailed to you. I would like to analyse what agents have been busy and are performing well but at the moment it's very manual clicking into everything. I would love to have all transcripts emailed to me and I get an AI model to tell me the trends

Tommy Martin 17 days ago

1

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Feature Request

I want to include the 'campaign_id' in the ChatDash outbound webhook data (specifically the 'call.started' event) so that I can track which campaign a call belongs to in my downstream systems. Currently, only 'platformId' (call_id) is available.

Emerald Corn 18 days ago

1

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Feature Request

Combined one time set up fee with ongoing subscription in one package.

User 22 days ago

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Feature Request

i give my clients 7 days trial option and i don’t have the option here to do it so please add it

Anouar Mata 25 days ago

1

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Feature Request

currently on the conversations list page, when doing QA, we are forced to go back and 4th between the clients accounts. is there a global conversations page where we can see all clients calls ?

Agentli BWM about 1 month ago

3

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Feature Request

I tried to change the conversation label to show "Patient_Name" from the default "New User". When I went into client access for the agent id: agent_058187b00bcb36dd8c97eaaa1 I selected "customAnalysis.Patients_Name" because I saw no Metadata options like you showed in your training video. This did not work after saving it didn't change the conversation label when I did a test call. Can you assist on what I'm doing wrong. Shouldn’t I be able to pull this from the extraction items I set up in Retell. If it needs to have metedata in front of Patient_Name, how do I do this. Thank you for your assistance.

Paul Mocur about 1 month ago

2

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Bugs

I prefer my clients not know what platform we use to build our agents.

Janysh Osmon about 1 month ago

1

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Feature Request

I have been testing the SaaS option in Chat Dash as I love the idea of it. Is it possible for a SaaS user to purchase a phone number via the interface, or is it limited to importing only via SIP currently? AND if it is limited, is it on the roadmap to add this feature. I fear it will be very limiting and confusing for an average user to have to purchase a phone number elsewhere, then import it. I think they would sooner use another service that has it all combined. Thank you.

AVAIRY Solutions about 2 months ago

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Feature Request

Add a “remember me” to login page to save login credentials so we don’t have to enter each time.

Tronny about 2 months ago

1

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Feature Request

Would be great to be able to rearrange the order of the custom menu items

Tronny about 2 months ago

1

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Feature Request

IS there a way for clients to leave feedback / sentiment for EACH call directly on the conversations tab? We are actively training our agents and allowing for them to communicate with out team directly in the dashboard would be ideal.

Tronny about 2 months ago

1

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Feature Request

Is the platform SOC 2 certified?

Sanchit Bareja 2 months ago

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Feature Request

Voiceflow now support CSV and Excel for the knowledge base. Can ChatDash add this too for the knowledge base upload tool? Thanks

Tommy Martin 2 months ago

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Feature Request

it would be great if we can clone agents or at least have the option to export and import agent like retell does

Agentli BWM 3 months ago

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Feature Request

I noticed when creating a chart to show the average time the AI spends on a call. It is shown in a decimal format. People might get confused on this. I would love to see it shown as a minute and second value (or a formula so we can do this). Thank you for the consideration.

AVAIRY Solutions 3 months ago

2

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Feature Request

I want the system to be able to detect and distinguish between a human answering a call and a voicemail system answering a call. This is important because currently, voicemail pickups are logged as "Connected," which prevents the outbound retry campaign logic from working correctly for no-answer scenarios. I need Answering Machine Detection (AMD) to ensure retries only stop when a human connects.

Cyan Mirror 3 months ago

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Feature Request