Answering Machine Detection (AMD) for Outbound Retry Campaigns

I want the system to be able to detect and distinguish between a human answering a call and a voicemail system answering a call. This is important because currently, voicemail pickups are logged as "Connected," which prevents the outbound retry campaign logic from working correctly for no-answer scenarios. I need Answering Machine Detection (AMD) to ensure retries only stop when a human connects.

Please authenticate to join the conversation.

Upvoters
Status

In Review

Board
πŸ’‘

Feature Request

Date

About 6 hours ago

Author

Cyan Mirror

Subscribe to post

Get notified by email when there are changes.