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Agent merge into a single dashboard

Feature Request

We have multiple agents for the same customer due to separate tracking by a multi-location operator - is there a way to merge agent data into a single dashboard vs. each agent having its own unique dashboard? For example, in my client, Henley Car Wash group, we had to build a second agent with a different phone number. In your portal, I added the new agent and assigned it to the Client. They now have two different portals to enter to see each location. Customers want to see one dashboard as much as possible so in this case and several others we have like this already, consolidating agents would make the most sense and a filtering option could be to the agent to then separate it. Not log in to one dashboard to then exit and reopen the other dashboard. See the screenshot attached, Tampa or NPR locations. Request to have Analytics and Conversations to be merged. Conversations to include phone number and agent name so that it could be identified. Add default pie chart showing total call volume by agent. All of the dashboards on Retell or Eleven Labs have their analytics to be all agents and then you filter

Posted by Retention Express ·
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  • Moonjoo Kim

    Team•

    Oct 15

    Hey! Thank you for your feedback. As of right now, the closest we have is the clients unified analytics and conversations page. The conversations page does have a filter option but the analytics page doesn’t. We are not sure if we are going to add a filters option in the future because if we do, we feel the agent level analytics will be redundant and we will have to get rid of it. Please feel free to add more details on what you want the analytics and conversations page to have that we can talk with the team if this is a path we want to take. Thanks