Clients currently can only add a credit card for payments. This feature would allow clients to set up direct debit from a bank account, providing more payment flexibility and options.
You can enable direct debit from a bank account option in your ChatDash connected stripe account in payment methods menu in stripe dashboard! Let me know if you have any issues doing that.
Orbit Online
•
Feb 24
Hey Habeen,
Fibi Bot is saying ACH/Direct Bank Account payment is not supported for clients: “Our platform is currently built to only interface with credit/debit cards added directly through the "Add Payment" button in the ChatDash UI.
The Risk: If you leave the bank account as the default, the automated renewal will likely fail because the system won't recognize the payment rail. This could lead to your client's subscription being canceled and their dashboard being blocked.”
Is this true? Is the only real way to bill a client via credit card?
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Comments2
Habeen Jun
Oct 9, 2025
You can enable direct debit from a bank account option in your ChatDash connected stripe account in payment methods menu in stripe dashboard! Let me know if you have any issues doing that.
Orbit Online
Feb 24
Hey Habeen,
Fibi Bot is saying ACH/Direct Bank Account payment is not supported for clients: “Our platform is currently built to only interface with credit/debit cards added directly through the "Add Payment" button in the ChatDash UI.
The Risk: If you leave the bank account as the default, the automated renewal will likely fail because the system won't recognize the payment rail. This could lead to your client's subscription being canceled and their dashboard being blocked.”
Is this true? Is the only real way to bill a client via credit card?