I see you are using the n8n integration and am assuming you are utilizing n8n’s integration for Whatsapp based on your description and examining your account. Unfortunately, with how our n8n integration works, it requires you to use our native chat widget in order for us to be able to collect the chats and provide analytics. The API provided by n8n does not allow us to import in conversations that happen outside our system such as through some external chat widget or something like Whatsapp.
Please let me know if you have any questions or require further assistance on this issue!
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Jinhyeok Kim
Apr 28, 2025
Hello,
I see you are using the n8n integration and am assuming you are utilizing n8n’s integration for Whatsapp based on your description and examining your account. Unfortunately, with how our n8n integration works, it requires you to use our native chat widget in order for us to be able to collect the chats and provide analytics. The API provided by n8n does not allow us to import in conversations that happen outside our system such as through some external chat widget or something like Whatsapp.
Please let me know if you have any questions or require further assistance on this issue!