Assistant ID is not accepted when setting up the chatbot

Dear support team,
I have tried several times to integrate a chatbot with a valid Assistant ID from the OpenAI Assistants API via your platform. Unfortunately, the ID is rejected each time with the message "Invalid Assistant ID".
I have tested various models, including gpt-4, gpt-4o, gpt-3.5-turbo and gpt-4o-mini. The assistant was created and saved correctly in OpenAI and the ID(asst_...) was copied cleanly. The API key used also comes from the same OpenAI account.
Nevertheless, the setup fails every time. Unfortunately, I could not find any information about the cause or possible requirements for the Assistant configuration in your documentation either.
Could you please tell me what the reason is and how I can successfully integrate the assistant?
Many thanks for your support in advance.
Kind regards
Mike Hatzky
Log in to comment and vote
Comments2
Jinhyeok Kim
May 12, 2025
Hey Mike,
I am closing this ticket for now due to inactivity. If you are still seeing errors setting up your projects, please let us know with a new ticket!
Jinhyeok Kim
Apr 28, 2025
Hey Mike,
Sorry for the late response on the issue. I see you have an OpenAI project successfully created now on your account. Were you able to figure out what the issue was or do you require further assistance on this issue?