I am closing this ticket for now due to inactivity. Please take a look at my response below and if you are able to provide further details, let us know through a new ticket!
Jinhyeok Kim
•
Apr 28, 2025
Hello,
I know it’s been a while since you’ve posted, so it seems like you’ve deleted all the campaigns you’ve tested, but based on the screenshot and the general system behind campaigns:
1. After the call is initiated from our side through API, our system imports in any conversation data on a fixed schedule like we do normally even outside of campaigns. So, it is possible for there to be some delay in the actual call being completed and then it being synced up on our side.
2. As a result of #1, the lead is tagged as “Attempted” initially and then only tagged as “Completed” when the conversation data is synced and our system can see that the call was successfully made.
I would need the actual campaigns/calls and their IDs to know for sure if what I described above was what was happening or if there is some other issue. Please let me know if you have any further questions or details.
Rong P
•
Apr 22, 2025
I have the same issue. I am using VAPI call agent. The conversation shows null / empty after the call is made.
Jinhyeok Kim
•
Apr 28, 2025
Hello,
We kindly ask that you create a separate post with your specific ChatDash project ID and any additional details or screenshots that will help us understand and resolve your issue.
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Comments4
Jinhyeok Kim
May 12, 2025
Hello,
I am closing this ticket for now due to inactivity. Please take a look at my response below and if you are able to provide further details, let us know through a new ticket!
Jinhyeok Kim
Apr 28, 2025
Hello,
I know it’s been a while since you’ve posted, so it seems like you’ve deleted all the campaigns you’ve tested, but based on the screenshot and the general system behind campaigns:
1. After the call is initiated from our side through API, our system imports in any conversation data on a fixed schedule like we do normally even outside of campaigns. So, it is possible for there to be some delay in the actual call being completed and then it being synced up on our side.
2. As a result of #1, the lead is tagged as “Attempted” initially and then only tagged as “Completed” when the conversation data is synced and our system can see that the call was successfully made.
I would need the actual campaigns/calls and their IDs to know for sure if what I described above was what was happening or if there is some other issue. Please let me know if you have any further questions or details.
Rong P
Apr 22, 2025
I have the same issue. I am using VAPI call agent. The conversation shows null / empty after the call is made.
Jinhyeok Kim
Apr 28, 2025
Hello,
We kindly ask that you create a separate post with your specific ChatDash project ID and any additional details or screenshots that will help us understand and resolve your issue.