Change Requests

Our clients review calls in chat-dash, and when they spot an agent mistake, they currently let us know by phone or email. It would be really helpful to have a "Change request" button on each call, so clients can submit a request tied directly to that call. That way, we'd know exactly which call they're referring to and could update the agent accordingly.

Ideally, the feature/UI would include:

1. A comment thread on each request, so we can ask follow-up questions if something isn't clear.

2. A status we can update, for example from Pending to Completed.

3. An archive section where completed requests are moved automatically.

4. A unique number for each request, so we can reference it in our internal change management for the agents.

Thanks for considering this!