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client embedding

Bugs

Client link embedding in gohighlevel works but theres a problem.
As an agency owner, you login to app.gohighlevel.com which if you use this link as the embedding link it will work…for me as the agency owner. Meaning i can see the dashboard but my client cannot. Now the reverse is true.

A client logs in to the branded domain which looks something like this app.brandeddomain.com. Now they can see the dashboard but i cannot.

How do we fix this so that both the client and us agency owners can see the dashboard?

Posted by PAVEL LUIS ACOSTA ·
Status: Completed3 comments

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Comments3

  • Jinhyeok Kim

    •

    May 13, 2025

    Hey Pavel,

    Good to hear the embedding itself works, and I understand what you’re trying to, thanks for the additional info. Basically you want the embedded dashboard to be both viewable by you on the agency side and by the client on their dashboard, except you’re accessing directly from gohighlevel while your client is accessing from the whitelabeled version on your custom domain?

    Unfortunately, with how the embedding URLs are implemented right now each URL is tied to a single “access domain”. We did this to be conservative in regards to security as the URL basically allows indefinite access to the dashboard without requiring any sort of login. So in the current state, you will have to stick to one (likely the one for your client), and not too familiar with GHL, but access the agency view from the whitelabeled domain as well (if that’s possible with the GHL dashboard).

    We will look further into if we can make it a viable option to allow multiple access domains on a single embed URL.

    Please let me know if you have other questions or suggestions on this!

    Thanks