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Initial Setup/Deployment Fee - one-time charges

Structure an Initial Setup Fee as a one-time charge separate from the base rate or pay-per-use fees.

  • Use case: Charged when a company account is created to cover setup, integration, or custom configurations.

  • Amount: Fixed fee (e.g., $X per company).

  • Rationale: Helps cover initial costs like onboarding, API setup, and configuring inspectors under the company account.

Major Restructuring Fee (Existing Clients)

  • Use case: Applied when significant changes are needed, such as:

    • A company wants to restructure bot.

    • Custom rule updates or system changes affecting their workflow.

  • Amount: One-time fee based on complexity (flat rate or hourly rate).

  • Rationale: Covers time spent revising, testing, and redeploying the bot.

Status: Completed2 comments

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Comments2

  • Habeen Jun

    Team•

    Feb 12, 2025

    Why wouldn’t you just send an invoice for this use case? Why do you need it to be processed through our client dashbaord?

    • Tracy M

      •

      Feb 14, 2025

      If I’m invoicing monthly in Chat-Dash I’d want to keep it all in one place from the beginning instead of invoicing elsewhere in addition to chat-dash.