Initial Setup/Deployment Fee - one-time charges
Structure an Initial Setup Fee as a one-time charge separate from the base rate or pay-per-use fees.
Use case: Charged when a company account is created to cover setup, integration, or custom configurations.
Amount: Fixed fee (e.g., $X per company).
Rationale: Helps cover initial costs like onboarding, API setup, and configuring inspectors under the company account.
Major Restructuring Fee (Existing Clients)
Use case: Applied when significant changes are needed, such as:
A company wants to restructure bot.
Custom rule updates or system changes affecting their workflow.
Amount: One-time fee based on complexity (flat rate or hourly rate).
Rationale: Covers time spent revising, testing, and redeploying the bot.
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Comments2
Habeen Jun
Feb 12, 2025
Why wouldn’t you just send an invoice for this use case? Why do you need it to be processed through our client dashbaord?
Tracy M
Feb 14, 2025
If I’m invoicing monthly in Chat-Dash I’d want to keep it all in one place from the beginning instead of invoicing elsewhere in addition to chat-dash.