Every time I go to knowledge base in Chatdash it shows that there is an “error” message from the attachment I uploaded in Vapi. I then try to upload it directly into chatdash and it still shows an error
I know this post has been up for a while, but we’ve been waiting on changes from Vapi and looking at how we should adapt to the changes they have made to their knowledge base system at the start of this year.
Basically they made the switch to Trieve as their knowledge base provider, but the change has locked us out of using Vapi’s API to handle agents with knowledge bases imported in from Trieve or other third-party provider.
The original “Files” system where you could simply upload and attach files to Vapi agents was also down when they first made the change. They’ve recently restored their Files API, which allows our Knowledge Base integration to work only if the Vapi agent is utilizing Files and not imported knowledge bases. So if that’s what you’re using, it should be working now.
Please let me know if you’re still facing any issues and if there’s anything we can do to help you out further!
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Comments1
Jinhyeok Kim
Apr 25, 2025
Hello,
I know this post has been up for a while, but we’ve been waiting on changes from Vapi and looking at how we should adapt to the changes they have made to their knowledge base system at the start of this year.
Basically they made the switch to Trieve as their knowledge base provider, but the change has locked us out of using Vapi’s API to handle agents with knowledge bases imported in from Trieve or other third-party provider.
The original “Files” system where you could simply upload and attach files to Vapi agents was also down when they first made the change. They’ve recently restored their Files API, which allows our Knowledge Base integration to work only if the Vapi agent is utilizing Files and not imported knowledge bases. So if that’s what you’re using, it should be working now.
Please let me know if you’re still facing any issues and if there’s anything we can do to help you out further!