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Mark Reviewed Bug

Bugs

Hi,

I’m having an error with the mark reviewed from a client.

It’s unticking upon the page refresh or log out.

I have submitted a ticket in another thread but didn’t get a response.

Please can you provide guidance on this and an update

Posted by User ·
Status: Completed4 comments

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Comments4

  • Jinhyeok Kim

    •

    Apr 29, 2025

    Hey Jake,

    Sorry for the delayed response, the reply on the other thread must have flown under my radar somehow.

    I’ve taken a look at what the issue was and basically with how we import in conversations for Voiceflow, the tags for the most recently imported conversation for the project was being overwritten by the tags from Voiceflow every time our import process would run. Hence why your client was tagging the conversation and then coming back later to see it unmarked again.

    I’ve just added proper handling for it so that the tags won’t be overwritten. You can let them know that it is fixed now.

  • Habeen Jun

    Team•

    Apr 28, 2025

    Can you check this? @User is still experiencing the same issue. @Jinhyeok Kim

  • User

    •

    Apr 9, 2025

    Thanks Jinhyeok,

    Thanks for getting back to me. It seems unclear. They are now reporting “Hi, FYI, marking these as "Mark reviewed" (In Chatdash)but it unsaving every time i come back to the page.”

    Could you please check this?

    Many thanks

    Jake

  • Jinhyeok Kim

    •

    Apr 4, 2025

    Hey Jake,

    Just took a look and from our logs I’ve confirmed that the syncing processing is successfully running every 10 minutes for the project as it should, so I am not quite sure why there would be a 25-hour delay. If you are able to, could you test out chatting with the chatbot and check both Voiceflow’s and our dashboard to confirm you are seeing this delay in real time. Or if you could share where the chatbot is deployed or any additional details about what exactly they are noticing?