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Not answered -Campaign not Stopping

Bugs

67da5e6ea5d0f6a3e4b2cc7e

I undertsnad you gave me a response in my last post however I didnt understand how to fix the issue. If i set the schedule to 9am -5pm, have it retry 0 times, why is it still calling at 9pm and not stopping. I understand you have ques but whats the point of scheduling system if it doesn’t stop. And you didn’t answer how I can fix this or stop this happening in the future? This has happened multiple times.

Posted by User ·
Status: Completed1 comment

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Comments1

  • Jinhyeok Kim

    •

    Apr 3, 2025

    Hi,

    We took another look at this as well as another report about campaigns from a different user today and have made some changes. Basically, there was an issue with handling of calls that were being sent out at slower calling rates, so we’ve fixed some of the logic for that. We’ve also added more checks on the campaign’s status throughout the processing to halt processing if the campaign’s status changes to “paused” or “ended”.

    So, these changes should address the issue with calls being sent out outside the scheduled time, and also allow the campaign call queues to be paused in a much more responsive manner when it is paused by the user.

    If you have any questions on this let me know! And if you try out another campaign and still see any issues please let us know here and we will try to respond ASAP.