Closing this ticket, if you are still experiencing the same issue, pleaes create another post!
Jinhyeok Kim
•
Apr 10, 2025
Hey Allen,
I’m checking right now and I don’t see any topics subscribed. Not sure if you’ve changed anything since you’ve posted this.
For clarification though, if you subscribe to a topic in Project Settings → AI Analysis section, you are subscribing as the “agency user” and will receive email notifications from our ChatDash email address. The client can subscribe to a topic in the Topics tab when it is enabled on the client dashboard and will receive an in-app notification instead indicated by the bell icon on the client dashboard sidebar. This distinction is made as not to send clients emails from the ChatDash email address, and as we do not yet have a whitelabeled email integration to add your own branding to emails.
Please let me know if you have any questions on this!
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Comments2
Habeen Jun
Apr 23, 2025
Closing this ticket, if you are still experiencing the same issue, pleaes create another post!
Jinhyeok Kim
Apr 10, 2025
Hey Allen,
I’m checking right now and I don’t see any topics subscribed. Not sure if you’ve changed anything since you’ve posted this.
For clarification though, if you subscribe to a topic in Project Settings → AI Analysis section, you are subscribing as the “agency user” and will receive email notifications from our ChatDash email address. The client can subscribe to a topic in the Topics tab when it is enabled on the client dashboard and will receive an in-app notification instead indicated by the bell icon on the client dashboard sidebar. This distinction is made as not to send clients emails from the ChatDash email address, and as we do not yet have a whitelabeled email integration to add your own branding to emails.
Please let me know if you have any questions on this!