Overcharging
The Chatdash platform integrated with Stripe charged my client for 74,798 at $0.0043 for $321.63. They have not had more than 67.33 minutes in a 90 day period. What is happening and how can we get this corrected before the next billing month?
My login id is accounts@automationcaptain.com.
Thank you for your help in resolving this over-billing issue.
Larry
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Comments1
Jinhyeok Kim
Mar 21, 2025
Hey Larry, the issue has been fixed now, thanks for your patience. There were some changes we had made to our system that imports in the calls for Retell agents to accommodate our Campaigns system, but it seems to have created conflicts with the Stripe billing. The bug itself in our code was fixed last week so it shouldn’t happen anymore and I’ve gone in and fixed the usage records for the current billing period so you should be able to see the corrected values both through our dashboard and through the Stripe dashboard as well.