The current “contact if forgot password” is very inconvenient and appears unprofessional to clients. There should be a “Forgot Password” link that guides users on how to recover/change their own password without having to contact (and wait) for the agency to intervene. It also comes off as unsecure for the agency to provide a password directly (like through email?) to a client. The client should be in control of their own password as is standard practice on the internet.
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Surpass AI
Jul 26, 2025
The current “contact if forgot password” is very inconvenient and appears unprofessional to clients. There should be a “Forgot Password” link that guides users on how to recover/change their own password without having to contact (and wait) for the agency to intervene. It also comes off as unsecure for the agency to provide a password directly (like through email?) to a client. The client should be in control of their own password as is standard practice on the internet.