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Retell custom analytics not up-to-date in charts

Bugs

Running into an issue where newly added custom analytics are not showing up in custom charts setup (screenshot 2), even though they do show up in conversations (screenshot 1).

Posted by Nathan Huynh ·
Status: Completed3 comments

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Comments3

  • Moonjoo kim

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    May 19, 2025

    Hey! Sorry about this issue. We just fixed this so let us know if the issue still persists

    • Nathan Huynh

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      May 20, 2025

      Yes it’s fixed now, thanks for being so quick!

  • Nathan Huynh

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    May 19, 2025

    Missing custom analytics in screenshot 2: voicemail_left and callback_scheduled. I also tried removing and added the agent again, still didn’t work.