Retell integration options
I’d rather add the retell chatbot manually like we used to. I’m not ready to lose the flexibility of changing the webhook URL outside retell since our internal processes are built around it. Can I still add retell agents by manually entering the API key and agent ID?
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Comments3
Jinhyeok Kim
Jul 2, 2025
Hey Janysh,
What do you exactly mean by losing flexibility in regards to the webhook? The new “integration” flow we added in last week’s update for Retell, Vapi, and ElevenLabs basically just stores your API key and retrieves associated agents to choose from when adding a chatbot on our dashboard. Besides that, the actually functionality hasn’t changed in regards to that.
Are you referring to our import webhook in general?
Janysh Osmon
Jul 6, 2025
@Jinhyeok Kim
The popup message (screenshot attached) says the webhook url will be updated and data will flow through ChatDash servers before forwarding to our current n8n webhook. This creates a dependency on ChatDash for our critical automations.
My concerns:
What happens to our workflows if ChatDash has downtime?
Do you modify the webhook payload at all before forwarding?
Is there retry logic if our endpoint fails?
Since our n8n automations are business critical so adding another point of failure makes me nervous.
Is the old manual integration (just entering API key/agent ID) still available? If not, can we use your API to send call data instead of the new integration?
The integration sounds great otherwise. Just need to make sure we don't break what's already working.
DefertoAI
Jun 30, 2025
I take back my previous comment. I contacted them and I found out that you can push the information to your original webhooks from inside chatdash, edit the chatbot and paste your webhooks there.. it was great to know that