Good afternoon, I have recharged 5000 credits to be able to continue making calls but the system tells me that I have no balance. Please help me not to lose my customer. I remain attentive
I think you are confusing the credits on our platform and the credits on Retell. The “AI Credits” on our platform is used for AI analysis features that are used after the call has been made through Retell and the transcript is brought over to our side. If you are not being able to make calls in the first place, I’m assuming you are lacking credits on Retell, so I advise you to check your Retell account.
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Jinhyeok Kim
May 21, 2025
Hello,
I think you are confusing the credits on our platform and the credits on Retell. The “AI Credits” on our platform is used for AI analysis features that are used after the call has been made through Retell and the transcript is brought over to our side. If you are not being able to make calls in the first place, I’m assuming you are lacking credits on Retell, so I advise you to check your Retell account.