Moonjoo Kim

Team

Commented on Switch colours of sender and receiver.Hey! Thank you for your feedback. We do not have a future plan to change the color of the messages because most of the other agent platforms like Retell, Voiceflow, Vapi, etc also display their user’s message on the right. We understand it might be confusing for some clients but…Commented on Agent merge into a single dashboardHey! Thank you for your feedback. As of right now, the closest we have is the clients unified analytics and conversations page. The conversations page does have a filter option but the analytics page doesn’t. We are not sure if we are going to add a filters option in the future b…Commented on Chat agent from RetellHey! We currently don’t support chat agent from Retell. But this can be an improvement we can possibly make. I will move this to Feature Request board and you can keep track if we start building this feature. Thanks Commented on TopicsHey! Sorry for the delay. Topics template and reordering has been added!Commented on Delete "Reviewed" and "Saved" TagsHey! We made an update so that reviewed and saved tags can be deleted. Please refresh the browser for the update to apply. Thanks!Commented on Topics / SubtopicsSorry for the late reply. We just released a new update for the topics to be sorted in conversation count order. Let me know if you encounter other issues.Commented on Topics / SubtopicsWe did recently release an update for manually sorting the topics order. Is sorting by interaction something you want on top of this manual sorting?Commented on Client DemoHey! Thank you for your feedback. This can be a great addition to our platform. Would you mind sharing more details about what you think should be in the demo?Commented on TopicsThank you for your feedback. This is definitely something we can work on so will let you know when we release an update.Commented on Client visibility: Login Data AccessHey! We just released an update to show the last login date of the member in the client details page. Thank you for your patience and feedback.Commented on See if clients have added their payment infoHey! We just released an update that shows if the client added a payment method or not in the Stripe Billing → Subscriptions tab. Thank you for your patience and feedback.Commented on Calculated Fields for Custom Dashboard WidgetsThanks for the detailed writeup, this is a really well thought out request. Some of what you're describing is partially covered today: if your client's subscription was created through ChatDash, the subscription details page already shows basic usage and subscription information…Commented on be able to update columns in client dashboardHi! You can already do this today. You can control what appears in the Name column of the conversations page by going to Client Access → Conversation → Conversation Label and selecting the variable you want displayed. Any of your agent's custom analysis fields or dynamic variable…Commented on API Access for Conversation Analytics & Automated Daily ReportingHi! Yes, this is exactly what our public API is for. It is available on the Ultimate plan and is authenticated with a permanent workspace API key, so it works for automated server to server requests. The Analytics query endpoint (POST /agents/{agentId}/analytics/query) returns th…Commented on be able to update columns in client dashboardHey! Thank you so much for your feedback. Can you give us more details in where you would like the first and last name to appear? Thanks Commented on Show Retell Feature iOS VoicemailHey! This field has been added in the agent settings! Feel free to check it out!Commented on Client visibility: Login Data AccessHey! Sorry for the late reply. We currently don’t show the login activity for clients but this is definitely something we could add in our future UI update. We will keep you updated when we release our new UI for the dashboard. Thank you for the feedback!Commented on Show Retell Feature iOS VoicemailHey! Are you referring to the field in the image attached below?Commented on After-Hours Call TrackingYes, the custom metrics are only available on Growth or higher plans.Commented on Manage Existing Client Stripe Subscriptions Across Multiple AgentsHey! We just released an update on this new enhancement! Feel free to check it out! Thanks Commented on Hours Of Operations UpdateHey! We just released an update on this! Feel free to check it out!Commented on After-Hours Call TrackingHey! We just released an update on this! Feel free to check it out!Commented on After-Hours Call TrackingHey! Thank you for this insight. There will be an update in the following week regarding this so agencies can set different hours for each day! Keep a look out for an update!Commented on Hours Of Operations UpdateHey! Thank you for this insight. There will be an update in the following week regarding this so agencies can set different hours for each day! Keep a look out for an update!Commented on Convert Analytic chart to Min & SecondsHey! We just released a new update regarding this so the minutes should be displayed in XmYs! Make sure to check it out! Thanks Commented on Reorder/Rearrange order of custom menuHey! We just released a new update with reordering custom menus! Make sure to check it out! Thanks Commented on Remenber loginHey! We just released a new update with “Remember Me” in login! Make sure to check it out! Thanks Commented on viewing all clients calls in 1 global list with filter optionsHey! We just released a new update with consolidated conversations page! Make sure to check it out! Thanks Commented on add trial option in subscripionHey! We just released a new update with free trial option when creating a subscription! Make sure to check it out! Thanks Commented on viewing all clients calls in 1 global list with filter optionsHey! Thank you for this insight! We currently don’t have a global page but this could be something we could implement in the future. I will move this post to the Feature Request Board. Thanks!